Summary
Where do you start when you know you want to get outdoors more – pick up trail running perhaps, or set off mountain biking – but don’t yet have the gear needed to get you moving?
Together with adidas Outdoor, we answered this question by developing the Product Finder: a new, guided digital journey for finding the perfect outdoor workout gear. From jackets to shoes, the Product Finder is a new tool for customers to discover the exact product and fit they need to get the most out of their outdoor adventures.
Marrying customization with ecommerce, the Product Finder is a dynamic way for consumers to discover products that will help them engage with the great outdoors.
Project highlights
60 seconds
Total time it takes for a customer to complete the journey
82%
Of users complete the experience in the adidas app
Fewer abandoned carts
Proven to create fewer abandoned shopping carts, higher conversion rates and lower returns
Multiple touchpoints
The experience was created for the adidas mobile app, e-commerce site and brick and mortar stores
Let’s take this outdoors
As the pandemic confined most of our lives indoors, many of us began to seek safer ways to explore the outdoors. We returned to nature.
Many people who had never had the time or opportunity to explore the outdoors before, suddenly sought out new adventures in forests, trails and mountains. Beginners needed tips on tried-and-tested equipment to support them in everything from hiking and long-distance running to climbing. They turned to adidas, one of the world’s most respected athletic wear brands, for help.
The adidas outdoor Product Finder tool launched at an opportune moment, solving a timely but also timeless problem: helping buyers locate the perfect product among thousands of available options.
The Product Finder tool is effective because it resembles a casual conversation with an experienced store manager. During COVID-19, many retail locations shut down or limited their hours as digital sales took the lead. Human interaction was lost. And consumers, seeking advice, began to look for a more interactive way of shopping online.
A perfect example of a quick, lightweight feature that elevates the ecommerce interface, the Product Finder tool brings the in-store experience right into the user’s smartphone, tablet, and desktop – with stunning visuals – while driving sales.
“The Product Finder we built with Reaktor allows us to have a conversation with our shoppers and has led to fewer abandoned shopping carts, higher conversion rates and lower returns. So far, 82% of users have completed the full Product Finder journey within the adidas app.”
— Steffen Hack
Global Director Digital Commerce Outdoor at adidas
Quick to market
Ecommerce moves fast: the only way brands can stay current is by creating simple new features and quickly introducing them to the market. The more easily these elements in the digital storefront can be maintained and updated over time the more timeless they become.
The Product Finder tool was created together with adidas by a small, embedded, agile Reaktor team of designers and developers. As a unit, we brought the project from concept to a working product in just three months.
Scaling up and out
On the backend the tool allows both for quick additions of new product lines (such as winter sports equipment) as well as easy incorporation of new subcategories of products, such as outdoor streetwear.
The Product Finder is easily scalable across platforms, too. The proven concept punches above its weight, costing very little to build while driving significant engagement. Its possible applications are practically endless, ranging across the entire adidas product line – and beyond.
You can experience the adidas Outdoor product finder here, or download the adidas app for iOS or android to view the full range.
Our contributions
- Software architecture and design
- Backend development of a scalable middleware solution
- Frontend development of a responsive webapp
- User experience and product design
- Proof of concept and prototyping
Contact
Let's take the next step together
Samuli Karjula
Business Development Director